We are a busy practice and have a large number of patients who would like to be seen here. Missed appointments waste surgery time that could be used by others. We ask that patients let us know as early as possible if they are unable to attend an appointment and with a minimum of 24 hours’ notice.
To cancel or rearrange your appointment please telephone the practice.
A charge will be placed on your account if you do not attend, if you are late for your appointment or if you provide less than 24 hours notice. Missed appointments will be charged at a pound per minute. A new patient check-up is 30 minutes so you will be charged £30 if you fail to attend.
This charge will still apply for those who are normally exempt from treatment costs.